My question is about:

You should familiarize yourself with the information in the FAQs, on the product packaging, and this Site related to the product(s) you are planning to use. You should also review the product information insert that was included with the power unit for your Vuse product.

• The product information guide for Ciro® is also available here.
• The product information guide for Vibe™ is also available here.
• The product information guide for Solo® is also available here.
• The product information guide for Alto® is also available here.

Yes. The Food and Drug Administration has issued regulations deeming vapor products that contain nicotine extracted from the tobacco plant, and components that work with these products, to be tobacco products. Vuse products are tobacco products because the proprietary liquids used in the Vuse products currently available for sale on this Site are a blend of high quality ingredients, including nicotine extracted from the tobacco plant. No tobacco product is safe or without risk. The long-term health effects of Vuse products are unknown.

Vuse products are intended for use by tobacco consumers of legal age or older. All purchases on this Site are restricted to age-verified adult tobacco consumers that are 21 years of age or older.

Vuse products are intended to be used by adult tobacco consumers in conformance with any applicable restrictions on use in the home, community, public spaces, or mobile environments (e.g., cars, planes, other public forms of transportation).

The long-term health effects of Vuse products are unknown. Vuse products are not intended for use by persons who are under legal age, pregnant, or breastfeeding. Keep Vuse products out of reach of children and pets. Vuse products are not intended for use by persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma.

Yes. The proprietary liquids used in the Vuse products currently available for sale on vuse.com contain nicotine extracted from the tobacco plant. Nicotine is addictive. Nicotine can increase your heart rate and blood pressure and cause dizziness, nausea, and stomach pain.

Inhalation of vapor may aggravate existing respiratory conditions.

Vuse products are intended to be vaporized. Do not drink. Ingestion of the non-vaporized concentrated ingredients in Vuse cartridges and tanks can be toxic or fatal. If you ingest the non-vaporized concentrated ingredients in liquids, seek prompt medical attention.

Yes. Vuse products are intended to be vaporized. Avoid liquid contact with eyes, skin, or clothing. In case of contact with eyes, skin, or clothing, rinse affected areas immediately with plenty of lukewarm water, remove affected clothing, and seek medical advice

No. Vuse products are not smoking cessation products and have not been tested as such. The best course of action for tobacco consumers concerned about their health is to quit.

• Clean Vuse power units with a clean, dry cloth.
• Keep all Vuse products dry. Do not immerse them in any liquid for any reason and avoid long-term exposure to high humidity. Do not use your VUSE product if it is immersed in liquid or if it gets wet. Instead, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly.
• Keep Vuse products away from open flames and heat sources such as radiators, stoves, or hot appliances. Do not refrigerate or freeze items. Do not use your Vuse product if it is exposed to extreme temperatures (below 32°F or above 104°F) for a prolonged period of time, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and dispose of both properly. Do not use your Vuse product if it appears to be damaged, functions erratically, or feels unusually warm to the touch. Should any of these conditions occur, immediately disconnect the Vuse cartridge or pre-filled tank from the Vuse power unit and contact the Vuse contact center at 1-877-614-VUSE (8873).
• Failure to follow these instructions can result in serious injury.

• Do not leave Vuse products unattended where children or pets could gain access to them.
• Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.
• Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.
• Failure to follow these instructions can result in serious injury.

Yes. The following Prop 65 warnings apply to Vuse products:

• Vuse Alto, Ciro, Solo and Vibe complete kits and flavor packs:
  ⚠️WARNING: This Product can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
• Vuse Solo and Ciro power units:
  ⚠️WARNING: This Product is intended to be used with Vuse cartridges, which can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
• Vuse Vibe power units:
  ⚠️WARNING: This Product is intended to be used with Vuse tanks, which can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov
• Vuse Alto power units:
  ⚠️WARNING: This Product is intended to be used with Vuse pods, which can expose you to chemicals including glycidol, which is known to the state of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov

The FDA maintains a webpage titled, “Lung Injuries Associated with Use of Vaping Products,” which can be found here. The CDC also maintains a webpage titled, “Outbreak of Lung Injury Associated with the Use of E-Cigarette, or Vaping, Products,” which can found here.

Vuse is an E-cigarette brand with several innovative vapor products on the market, including our flagship brands, Vuse Alto, Vuse Solo, Vuse Ciro, and Vuse Vibe.

Vuse power units heat our proprietary liquids and produce an aerosol, which is a vapor-like mist.

Please review the product-specific FAQs and the User Guide applicable to your Vuse power unit for information on proper handling, storage, and charging of your Vuse power unit.

The proprietary liquids used in the Vuse Ciro, Solo and Vibe products currently available for sale on vuse.com contain a blend of high-quality ingredients consisting of tobacco-derived nicotine, vegetable glycerin, propylene glycol, reverse-osmosis water and flavorings.

The proprietary liquid used in the Vuse Alto products currently available for sale on vuse.com contain a blend of high-quality ingredients consisting of tobacco-derived nicotine, glycerin, propylene glycol and flavorings.

• Vuse Ciro: 1.5% NBW*
• Vuse Vibe: 3.0% NBW*
• Vuse Solo: 4.8% NBW*
• Vuse Alto: 1.8%, 2.4% and 5.0% NBW*

*Approximate Nicotine By Weight (NBW) at time of manufacture.

Nicotine By Weight is the percentage of tobacco-derived nicotine that each Vuse cartridge or tank contains at the time of manufacture. The amount of nicotine an adult tobacco consumer receives depends on various factors such as how the product is used.

Yes. Since Vuse's launch in 2013, all of our closed systems available for sale nationally (i.e., Vuse Solo, Vuse Ciro, Vuse Vibe, and Vuse Alto) include nicotine salts.

The ratio of vegetable glycerin (VG) and propylene glycol (PG) in Solo, Vibe, and Ciro liquids have been optimized to provide the optimal viscosity, flavor, and experience per device.

We use food-grade flavorings designed for an adult palate.

No, Vuse products do not produce cigarette smoke or “secondhand” smoke. ‘Smoking’ or ‘smoke’ specifically means the burning of a lighted cigarette, cigar, pipe, or any other matter or substance that contains a tobacco product.” Vuse products do not burn tobacco, but rather, heat liquid containing nicotine derived from tobacco.
Vuse products offer many advantages over traditional cigarettes that adult tobacco consumers may find attractive -- there's no ash and no burning odor.

The proprietary liquids used in all of our Vuse products are blended in the United States.

Vuse power units (including chargers) are made in China.

Consult the User Guide. Vuse stands behind the quality and superiority of its products. If there is an issue with a purchased Vuse product, please call 1-877-614-VUSE (8873).

No. Vuse Ciro cartridges are intended only for use with Vuse Ciro power units.

No. Vuse Ciro cartridges are intended only for use with Vuse Ciro power units.

Clean Vuse power units with a clean, dry cloth.

• Do not leave Vuse products unattended where children or pets could gain access to them.
• Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.
• Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.
• Failure to follow these instructions can result in serious injury.

As liquid is consumed from the cartridge, it is displaced with air to keep Ciro working properly. This air can become trapped in the liquid as bubbles. This is normal and does not affect the taste or performance of the product.

Liquids can change color when they are exposed to light or as they age. If you are concerned about the color of the liquid, call 1-877-614-VUSE (8873) to discuss the issue.

A ceramic wick is used to provide the heater in Ciro with the liquid necessary to create vapor. While wicks can be made from a number of materials, a ceramic wick was selected for Ciro for its material strength and heat resistance.

Vuse Ciro cartridges are clear, so you can see when the liquid is nearing the bottom of the cartridge, indicating it is time for a replacement.

When the LED indicator near the bottom of the Vuse Ciro power unit flashes white ten times, the power unit must be charged.

When the LED indicator near the bottom of the Vuse Ciro power unit flashes white ten times, the power unit must be charged.

There are two ways to charge the Vuse Ciro:

• You can charge the Vuse Ciro using the contact port. The LED indicator on the charger will be red to indicate the power unit is at low power but is charging, orange/yellow to indicate the power unit is almost fully charged, and green to indicate the power unit is fully charged.
• You can also charge the Vuse Ciro using the threaded connection. The LED indicator on the charger will be solid green. When using the threaded connection, the LED indicator on the Vuse Ciro power unit will be solid white to indicate that you are successfully charging. When the power unit is fully charged using the threaded connection, the LED indicator on the Ciro power unit will flash white twenty times.

No. The wall adapter and car adapter need to be used in conjunction with the Vuse Ciro USB Charger. The USB charger is the only component that actually charges the Vuse Ciro. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.

It may be time to replace your Vuse Ciro power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.

Vuse Ciro is designed to offer superior taste. If your cartridge has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Ciro becomes hot or excessively warm to the touch, immediately remove the power unit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Ciro is damaged, leaking, or operating in an erratic manner, immediately remove the power unit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Ciro becomes wet or is immersed in any liquid, immediately separate the Vuse power unit from the attached cartridge and dispose of both properly.

Yes. Vuse Ciro cartridges are designed to help prevent modification by consumers. Even so, they are not indestructible.

No. The Lithium Polymer battery housed inside the Vuse Ciro power unit is not accessible. Do not attempt to open, service, or repair the power unit—doing so may result in injury (e.g., electric shock) or fire.

No. Vuse Solo cartridges are intended only for use with Vuse Solo PowerUnits.

No. Vuse Solo cartridges are intended only for use with Vuse Solo PowerUnits.

Clean Vuse PowerUnits with a clean, dry cloth.

• Do not leave Vuse products unattended where children or pets could gain access to them.
• Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.
• Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.
• Failure to follow these instructions can result in serious injury.

The SmartLight on the Vuse Solo flashes white after puffed when the cartridge is getting low. When the SmartLight flashes white when puffed, it is time to change the cartridge.

The SmartLight on the Vuse Solo flashes red after puffed when the battery in the PowerUnit is getting low. When the light flashes red when puffed, it is time to recharge the PowerUnit.

Vuse Solo is the only e-cigarette designed with a SmartLight® indicator to help keep consumers continually informed on both the battery and cartridge life. The SmartLight flashes white after puffed when the cartridge is getting low. When the SmartLight flashes white when puffed, it is time to change the cartridge.

Vuse Solo is the only e-cigarette designed with a SmartLight® indicator to help keep consumers continually informed on both the battery and cartridge life. The SmartLight flashes red after puffed when the battery in the PowerUnit is getting low. When the light flashes red when puffed, it is time to recharge the PowerUnit.

You charge the Vuse Solo using the Vuse Solo USB charger. A pulsing red light indicates that the Vuse Solo PowerUnit is charging. The LED indicator on the power unit will be solid white indicating that the PowerUnit is fully charged.

No. The wall adapter and car adapter need to be used in conjunction with the Vuse Solo USB Charger. The USB charger is the only component that actually charges the Vuse Solo. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.

It may be time to replace your Vuse Solo PowerUnit. You can call 1-877-614-VUSE (8873) to discuss the issue.

Vuse Solo is designed to offer superior taste. If your cartridge has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Solo becomes hot or excessively warm to the touch, immediately remove the PowerUnit from the attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Solo is damaged, leaking, or operating in an erratic manner, immediately remove the PowerUnit from attached cartridge and call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Solo becomes wet or is immersed in any liquid, immediately separate the Vuse PowerUnit from the attached cartridge and dispose of both properly.

Yes. Vuse Solo cartridges are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Solo safely away from children and pets.

No. The Lithium Polymer battery housed inside the Vuse Solo PowerUnit is not accessible. Do not attempt to open, service, or repair the PowerUnit—doing so may result in injury (e.g., electric shock) or fire.

No. Vuse Vibe tanks are intended only for use with Vuse Vibe power units.

No. Vuse Vibe tanks are intended only for use with Vuse Vibe power units.

Clean Vuse power units with a clean, dry cloth.

• Do not leave Vuse products unattended where children or pets could gain access to them.
• Store Vuse products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32°F or above 104°F) or near fire or flames.
• Do not submerge Vuse products in any liquid and avoid long-term exposure to high humidity.
• Failure to follow these instructions can result in serious injury.

Vuse Vibe pre-filled tanks are translucent, so you can see when the liquid is nearing the bottom of the tank, indicating it is time for a replacement. Vuse Vibe pre-filled tanks are intended for single use only. Do not attempt to refill them.

When the LED indicator near the bottom of the Vuse Vibe power unit alternately flashes red and white three times, there is a connection error between the tank and power unit. Disconnect the tank and try reattaching it to the power unit.

When the LED indicator near the bottom of the Vuse Vibe power unit flashes red ten times, the power unit must be charged.

When the LED indicator near the bottom of the Vuse Vibe power unit flashes red ten times during puffing, the power unit must be charged.

You charge the Vuse Vibe using the Vuse Vibe charger. The LED indicator on the Vuse Vibe power unit will immediately flash red three times to indicate if the connection to the charger is successful. A pulsing red light indicates that the Vuse Vibe power unit is charging. The LED indicator on the power unit will be solid white indicating that the power unit is fully charged.

No. The wall adapter and car adapter need to be used in conjunction with the Vuse Vibe USB Charger. The USB charger is the only component that actually charges the Vuse Vibe. A USB Charger can be connected to the wall adapter, the car adapter, or the USB port of a computer.

It may be time to replace your Vuse Vibe power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.

Vuse Vibe is designed to offer superior taste. If your pre-filled tank has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Vibe becomes hot or excessively warm to the touch, immediately remove the power unit from the attached pre-filled tank and call 1-877-614-VUSE (8873) to discuss the issue

If your Vuse Vibe is damaged, leaking, or operating in an erratic manner, immediately remove the power unit from the attached pre-filled tank and call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Vibe becomes wet or is immersed in any liquid, immediately separate the power unit from the attached pre-filled tank and dispose of both properly.

Yes. Vuse Vibe pre-filled tanks are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Vibe safely away from children and pets.

No. The Lithium Polymer battery housed inside the Vuse Vibe power unit is not accessible. Do not attempt to open, service, or repair the power unit—doing so may result in injury (e.g., electric shock) or fire.

No. Vuse Alto power units are intended only for use with Vuse Alto pre-filled pods.

No. Vuse Alto pre-filled pods are intended only for use with Vuse Alto power units.

• Do not leave Vuse Alto products unattended where children or pets could gain access to them.
• Store Vuse Alto products in a clean, dry, cool place. Do not store them in extreme temperatures (below 32oF or above 104oF) or near fire or flames.
• Do not submerge Vuse Alto products in any liquid and avoid long-term exposure to high humidity.
• Failure to follow these instructions could result in serious injury.

• Clean Vuse Alto power units with a clean, dry cloth.
• Keep all Vuse Alto products dry. Do not immerse them in any liquid for any reason and avoid long-term exposure to high humidity. Do not use your Vuse Alto product if it is immersed in liquid or if it gets wet. Instead, immediately disconnect the Vuse Alto pre-filled pod from the Vuse Also power unit and dispose of both properly.
• Keep Vuse Alto products away from open flames and heat sources such as radiators, stoves, or hot appliances. Do not refrigerate or freeze items. Do not use your Vuse Alto product if it exposed to extreme temperatures (below 32oF or above 104oF) for a prolonged period of time. Instead, immediately disconnect the Vuse Alto pre-filled pod from the Vuse Alto power unit and dispose of both properly.
• Do not use your Vuse Alto product if it appears to be damaged, functions erratically, or feels unusually warm to the touch. Should any of these conditions occur, immediately disconnect the Vuse Alto pre-filled pod from the Vuse Alto power unit and call the Vuse contact center at 1-877-614-VUSE (8873).
• Failure to follow these instructions could result in serious injury.

Vuse Alto pre-filled pods feature a clear reservoir, so you can see when the liquid is nearing the bottom of the pod, indicating it is time for a replacement. Vuse Alto pre-filled pods are intended for single use only. Do not attempt to refill them.

No. Vuse Alto pre-filled pods are intended for single use only. Do not attempt to refill them.

Liquids can change color when they are exposed to light or as they age. If you are concerned about the color of the liquid, call 1-877-614-VUSE (8873) to discuss the issue.

When the LED indicator on the side of the Vuse Alto power unit flashes three times during a puff attempt, there are two potential reasons:

• If the puff is disallowed, there is a connection error between the pod and the power unit. Disconnect the pod and try reattaching it to the power unit.
• If the puff is allowed, puff duration limit may have been reached. The Vuse Alto power unit will stop the puff at five seconds and flash three times.

When the LED indicator on the side of the Vuse Alto power unit flashes green ten times, the power unit must be charged.

When the LED indicator on the side of the Vuse Alto power unit flashes green ten times, the power unit must be charged.

No. A wall adapter and car adapter need to be used in conjunction with the Vuse Alto USB charger. The USB charger is the only component that actually charges the Vuse Alto power unit. The Vuse Alto USB charger can be connected to a wall adapter, a car adapter, or a USB port of a computer.

It may be time to replace your Vuse Alto power unit. You can call 1-877-614-VUSE (8873) to discuss the issue.

Vuse Alto is designed to offer superior taste. If your pre-filled Vuse Alto pod has a bad or burnt taste, call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Alto becomes hot or excessively warm to the touch, immediately remove the Vuse Alto pre-filled pod from the Vuse Alto power unit and call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Alto is damaged, leaking, or operating in an erratic manner, immediately remove the Vuse Alto pre-filled pod from the Vuse Alto power unit and call 1-877-614-VUSE (8873) to discuss the issue.

If your Vuse Alto becomes wet or is immersed in any liquid, immediately separate the Vuse Alto power unit from the attached Vuse Alto pre-filled pod and dispose of both properly.

Yes, Vuse Alto pre-filled pods are designed to help prevent modification by consumers. Even so, they are not indestructible. Keep Vuse Alto safely away from children and pets.

No. The Lithium Polymer battery housed inside the Vuse Alto power unit is not accessible. Do not attempt to open, service, or repair the power unit – doing so may result in injury (e.g., electric shock) or fire.

The Vuse contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday through Sunday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 1-877-614-VUSE (8873) for assistance.

The Vuse contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday through Sunday,, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call 1-877-614-VUSE (8873) for assistance.

The Vuse contact center will be closed on the following days:

• Thanksgiving
• December 25th (Christmas Day)

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Yes, the Vuse Vapor website can be viewed on your mobile devices.

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We want you to be satisfied with your purchase. If for any reason, you are dissatisfied with your purchase, please call 1-877 614-VUSE (8873). 

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